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User Support 2026-03-05

Privacy rights and how to exercise them

Guidance on how to exercise rights such as access, correction, deletion, and suspension of processing of personal information.

Rights you can exercise

Users may request the following rights regarding personal information.

  • Access personal information and review processing status
  • Correct inaccurate or changed information
  • Stop use beyond the stated purpose or third-party provision
  • Delete or suspend processing, where permitted by applicable law

How to request

This service is not account-signup based, so please submit your request using the email used when your assessment was issued.

Contact email: support@mail.brainlab.it.com

After receiving your request, identity verification may be required for security.

Helpful information to include

  • Requester name or identifiable information
  • Email address used for assessment issuance
  • Assessment results page link or transaction/payment information (if available)
  • Request details and reason
  • Additional reference information needed for verification

How we provide responses

For privacy protection, processing results are provided only through the registered email or another verified contact method.

For detailed standards, please refer to the Privacy Policy.

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