Where can I get a refund?

At a glance

• Refund eligibility is checked based on the Refund Policy and the terms agreed to at payment.
• After refund approval, internal processing usually takes 3 business days.
• Bank posting usually takes 1 to 2 business days, and may take up to 5 to 10 business days.

Refund processing flow

1. Refund request is received
2. Policy criteria are reviewed and approval status is provided
3. If approved, a refund is issued to the original payment method
4. After card issuer or bank processing, the amount is posted

Currency conversion notice

• Exchange rates are applied based on your bank or card issuer.
• Currency conversion fees (including international payment fees) are not refundable.
• Currency conversion fees may appear as a separate line item on your statement.
• After a refund is issued, the bank-side processing stage cannot be tracked in real time from our system.

Please check

Refunds are returned only to the original payment method and cannot be changed to another method.

Even if the card is expired or blocked, the refund may still be posted to the same account according to financial institution policy.

If the refund is still not posted after 10 business days, please contact your card issuer or bank with the transaction details.