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User Support 2026-03-05

I didn't know the charge

This guide is for cases where you want to check the displayed price, tax, and discount details once more before payment.

Please check first

The checkout screen shows the following information together.

  • Base amount
  • Promotional discount
  • Tax (if applicable)
  • Estimated amount reflecting payment-currency exchange rates

Why amounts may look different

  • Plan changes or differences in promotion display conditions
  • Previously cached prices shown by browser or cache
  • Timing differences between USD-based settlement and displayed-currency exchange rates
  • Differences in regional payment gateway fees and VAT policies

Final payment amount standard

The exact payment amount is based on the final approved receipt, and the total USD amount charged shown in payment details is the final amount.

When you need help

If the receipt amount and on-screen displayed amount differ, please first check the pricing display policy in order details.

If additional review is needed, we can assist you after you submit an inquiry based on the Terms of Service and Refund Policy.

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